Scheduling: Please make every effort to schedule your appointment for a day and time that will work for you. If you are over 18 years old, you are responsible for booking, securing and keeping your appointment. If you are unsure you will be able to keep your appointment for any reason, please don’t schedule one until you are certain about your plans and childcare situation.
Confirming your appointment: Once an appointment is booked, unless we hear otherwise in advance, we expect you to be there. When possible, we will text, email or call to confirm your appointment, but please don’t rely on us to “remind you” about your upcoming appointment. Whether or not we’re able to call to confirm, we expect you to show up or call with adequate notice.
Cancellation and no-shows: If you are unable to keep your appointment, we require a full 24-hour notice by text or email for weekday appointments and a full 48-hour notice for Saturdays.
If you are a no-show or fail to cancel BY TEXT/EMAIL with the required notice, you’ll be assessed a full service charge, unless your appointment was prepaid.
Prepaid appointments are non-refundable and will become void if (a) you cancel at the last minute (less than 24 hours for weekdays or 48 hours for Saturday), (b)you fail to show up at all.
In the event of a true emergency, please call/text/email us immediately.
Our Cancellation Policy allows us sufficient time to contact another client who may be on a waiting list. Without adequate notice, we’re unable to contact the clients on our waiting list who really need an appointment. If your consultation or treatment was prepaid or gift certificate, failure to cancel with adequate notice will void that appointment. No cash refunds.
Children & Guests
To maintain a peaceful environment for all clients we do not allow infants or children under 12 years of age. This policy is also for the safety of your children, and our clients as you are not able to attend to your children during your appointment. We cannot perform your procedure if you arrive with children. Unattended children under 12 may not wait in the reception area, parking lot or building lobby. Due to insurance guidelines, guest may not accompany clients into the treatment room. This includes infants, children, parents, relatives, friends, and others.
Gift Certificates & Expiration Dates
Gift certificates for services and/or goods can be purchased in any amount and given or sent to anyone of your choice. Gift certificates are valid until redeemed or replaced. They have no cash value and are not redeemable for cash by any party unless remaining value after use is less than $10.
We are not responsible for replacing lost or stolen gift certificates. Duplicates or photocopies will not be honored. Void where prohibited by law.
Refunds, Returns and Exchanges
Guarantees: Individual results may vary. We cannot give promises, time limits or guarantees of any kind what-so-ever. Corrective skin care incorporates product usage compliance, consistent sun protection, follow-up evaluations, professional treatments performed on a regular basis, the role of genetics (family history), and a variety of lifestyle changes must be followed. These include stress, sleep, hormones, diet, water intake, medical conditions, medications, shaving/haircut habits, sun exposure, weight issues and more. There is no cure for acne and a variety of other skin conditions, but it can be successfully treated and controlled.
We are unable to offer a “Money Back Guarantee” on any skin care regimen, product, treatment or series of treatments. No cash refunds. No missing product replacement after 24 hours of pick-up or receipt of shipment. No product returns or exchanges after ten days.
Prepaid appointments: Consultation appointments must be prepaid. For skin care services, we require a $50 non-refundable deposit, subject to our Cancellation Policy if they must be rescheduled. No cash refunds on prepaid appointments. No exceptions.
Returns & exchanges: The skin care “active ingredient” product occasionally may cause sensitivity or an allergic reaction, which typically occurs within the first few days. In the event of a true allergic reaction, stop using the problem product and call or text 510.331.3016 immediately. We will call to discuss the problem and exchange out the problem product if needed within ten days. Returns will not be accepted if more than 10% of the product has been used. No product returns or exchanges after ten days.
If the original product has a defect or is damaged, an item is missing from your order, or you receive the wrong product, contact the office at once. Save all packing materials if a product arrives damaged. Any missing item must be reported with 24 hours of receipt of shipment. No exceptions.
Returns sent to us without prior written return authorization cannot be accepted. Returned items are subject to inspection by our staff. All products and original product packaging must be returned in original condition. Returned products may not be altered or used and be in the original container, including the box.
We reserve the right to exchanges or returns on the same product purchased and returned more than once. We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Privacy and Security
Your privacy is important to us. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. We make every effort possible to assure the privacy of any information submitted to us. We have systems in place to protect this website and our office from anyone attempting to obtain personal information. We do not use personal information in any way that would allow it to be obtained by others. For this reason we do not store credit card information on file for future purchases.
We will never provide your personal information to any company or individual not directly involved in your transactions with us unless you specifically request us to do so in writing.
We do not share our mailing list or any other information with third parties under any circumstances.
The information provided on this website is intended for educational purposes only and not to be used in the place of medical advice, diagnosis or treatment.
Policies, protocols, and prices are subject to change at any time without notification. We reserve the right to refuse to do business with anyone.
We accept Visa, MasterCard, Discover, American Express and cash. We do not accept third party check, FSA cards, Medi-Cal or health insurance.
Please keep your belongings with you at all times. Remove jewelry, eyewear, hats and accessories before your treatment and place them in your handbag, backpack, briefcase or pocket. We cannot be responsible for lost or missing items.
We reserve the right to modify, discontinue or change treatment or product pricing at any time, so confirm prices and other details when you book your appointment. We reserve the right to refuse to do business with anyone.
Payment is due at time of purchase and/or service unless prepaid.
Gratuities are appreciated for our professional skincare services. The recommended range is 15% to 20% of the total price of the service provided, but the tip amount is left up to your discretion.
Missing products: A missing item must be reported within 24 hours of purchase or receipt by USPS.
Product use: Use home care products exactly as directed. To avoid dryness and irritation, do not apply too generously or too often. The only exception is sunscreen. Apply and reapply a generous amount of sunscreen as directed, even on overcast days. Contact us immediately if you have any problems, questions or concerns.
Sunscreen: Consistent sunscreen use is mandatory and necessary to obtain the desired and expected results. You will be required to purchase an approved sunscreen on a regular basis when purchasing our “active” skin care products and getting professional treatments, especially peels.
We ship via United States Postal Service (USPS) to credit card billing address. For out-of-town sales, we accept Visa, MasterCard, American Express, Discover and PayPal (firstname.lastname@example.org)
We do not ship to P.O. boxes in the US.
Shipping/handling and applicable sales tax (California residents) is additional.
Minimum for US order is $50, excluding sales tax, shipping and handling. If an order totals less than $50, an additional $5 handling fee will be added. Shipping and handling are additional and based on package size.
We make every attempt to ship orders within two to three business days, but this cannot be guaranteed, especially if we are busy.
We reserve the right to refuse to do business with anyone for any reason.